Privacy Policy

Privacy Policy – Morgen Guesthouse

Last Updated: 1 May 2026

1. Introduction

Morgen Guesthouse (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the laws of the Republic of South Africa, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

  • visit our website;
  • make a reservation;
  • stay at our guesthouse;
  • contact us by e-mail, telephone, WhatsApp or social media; or
  • otherwise interact with us.

By using our website or services, you agree to the processing of your personal information as described in this Privacy Policy.

2. Responsible Party

Morgen Guesthouse
Cape Town, South Africa
E-mail: info@morgenguesthouse.co.za
WhatsApp: +27 60 657 9466

3. Information We Collect

We may collect and process the following personal information:

3.1 Reservation and Guest Information

  • Full name and surname
  • Telephone number
  • E-mail address
  • Residential address
  • Nationality
  • Passport or identity number where legally required
  • Booking and stay details
  • Vehicle registration details where applicable
  • Emergency contact details where voluntarily provided

3.2 Payment Information

  • Payment references
  • Billing information
  • Limited payment-related information supplied by payment processors

We do not store full credit card details on our own systems.

3.3 Website and Technical Information

  • IP address
  • Browser type and device information
  • Website usage information
  • Cookies and analytics data

3.4 Communication Information

  • E-mails
  • WhatsApp messages
  • Telephone enquiries
  • Contact form submissions

3.5 CCTV Footage

For safety, security and crime prevention purposes, CCTV cameras may be used in public and common areas of the property, including entrances, parking areas, reception areas and external common-use areas.

No CCTV cameras are installed in private guest areas such as bedrooms or bathrooms.

4. Purpose of Processing Information

We process personal information for legitimate business and legal purposes, including:

  • processing and managing reservations;
  • guest communication;
  • providing accommodation services;
  • processing payments and refunds;
  • complying with legal and regulatory obligations;
  • maintaining guest and property security;
  • fraud prevention and risk management;
  • internal administration and record keeping;
  • responding to enquiries and requests;
  • sending booking-related communication; and
  • marketing communication where consent has been given.

5. Legal Basis for Processing

We process personal information:

  • to perform our contractual obligations to guests;
  • to comply with legal obligations;
  • for legitimate business interests;
  • with consent where required by law.

Guests may withdraw consent for marketing communication at any time.

6. Sharing of Information

We may share personal information with trusted third parties where reasonably necessary, including:

  • booking platforms and reservation systems;
  • payment service providers and banks;
  • accountants and auditors;
  • IT and website service providers;
  • cloud storage and e-mail providers;
  • law enforcement or government authorities where legally required.

Third-party providers are required to handle personal information securely and confidentially.

7. International Transfers

Certain service providers used by Morgen Guesthouse may store or process information outside South Africa. Where information is transferred internationally, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • improve website functionality;
  • analyse website traffic;
  • remember user preferences; and
  • support booking functionality.

Users may disable cookies in their browser settings, although some website features may not function properly.

9. CCTV Monitoring

CCTV surveillance is used in certain public and common areas of the property for:

  • guest safety;
  • staff safety;
  • crime prevention;
  • incident investigation; and
  • property protection.

CCTV footage:

  • is stored securely;
  • is only accessible to authorised persons;
  • may be shared with law enforcement where legally required;
  • is retained only for a reasonable period unless required for investigation or legal proceedings.

By entering the premises, guests acknowledge and accept that CCTV monitoring may be in operation in public and common areas.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • loss;
  • misuse;
  • unauthorised access;
  • disclosure;
  • alteration; and
  • destruction.

Despite reasonable safeguards, no electronic transmission or storage system can be guaranteed completely secure.

11. Retention of Information

We retain personal information only for as long as reasonably necessary:

  • to fulfil the purposes for which it was collected;
  • to comply with legal, tax and accounting obligations;
  • to resolve disputes; or
  • to enforce agreements.

12. Direct Marketing

Where permitted by law, we may send guests promotional or marketing communication relating to Morgen Guesthouse. Recipients may unsubscribe or opt out at any time by contacting us or using the unsubscribe functionality where available. We do not sell personal information to third parties.

13. Your Rights

Subject to applicable law, guests may:

  • request access to their personal information;
  • request correction of inaccurate information;
  • object to certain processing activities;
  • request deletion where legally permissible;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Information Regulator of South Africa.

14. Information Regulator

Complaints relating to personal information may be submitted to:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
E-mail: inforeg@justice.gov.za

15. Third-Party Websites

Our website or booking systems may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites. Guests are encouraged to review the privacy policies of those providers separately.

16. Changes to this Privacy Policy

Morgen Guesthouse reserves the right to update or amend this Privacy Policy from time to time. The latest version will always be available on our website.

17. Contact Us

For privacy-related enquiries or requests, please contact:

Morgen Guesthouse
E-mail: info@morgenguesthouse.co.za
WhatsApp: +27 60 657 9466